logo

Privacy Statement

Introduction

Repair & Assure Limited understands that your information is important, and we would assure you that we use your information both responsibly and securely. This statement will explain what information we collect, why we collect it, what we do with it, how long we keep it for, who can access it, and what your rights are.

What we need to collect

We need to collect the following information:

  • Full Name
  • Email Address
  • Telephone Number
  • Information about your appliance, including make, model, age, guarantee, and warranty details
  • Home Address
  • Bank Details & Payment details

Why we need it

We need this information in order to:

  • Handle your enquiries with your consent
  • Carry out repairs as you have contracted us to do
  • Market our services where you have consented
  • Take payment for the services you have contracted
  • Register your appliance with our manufacturing and retailing partners
  • Other legitimate interests such as customer surveys, printing services, and verifying your identity

What we do with it

Your information will be stored in our Customer Management System (CRM). This system will then be used for generating quotes, servicing, or marketing preferences.

When booking a repair, additional information will be taken as needed for that booking. Any information collected, if necessary, will be passed through to our engineering partners so that they can attend the booking and fulfil any services rendered.

Provided opt-in permission has been granted, we will add your name to our marketing listings and contact you by telephone, email, or letter with relevant marketing offers (limited to approximately once a quarter).

Whilst processing payments, your information will be passed to our banking partners and/or card processing suppliers, and a record of the payment will be held in both our accounting system and our Customer Management System.

All companies and partners we work with have suitable data protection measures in place, ensuring your rights and freedoms are not affected.

How long we keep your information

We will keep your personal information for six years after the termination of your plan, or for the length of services we provide, whichever is longer. Under certain circumstances, such as fraud investigations or ongoing complaint proceedings, your data may be held beyond our standard practices.

What are your rights

You can:

  • Request a copy of the data we hold on you. If you wish to do this, please submit a subject access request to [email protected].
  • Request that we correct or update the data we hold on you. If you wish to do this, please email [email protected].
  • Request that we delete the information we hold on you. If you wish to do this, please email [email protected].
  • Request that we keep your data but do not use it. If you wish to do this, please email [email protected].
  • Request that we send a copy of your data to another organization. If you wish to do this, please email [email protected].
  • Object to how we are using your data. If you wish to do this, please email [email protected].
  • Raise a complaint with the Information Commissioner's Office (ICO). If you wish to do this, please follow this link to the ICO and follow their instructions: https://ico.org.uk/make-a-complaint/.
  • Take us or the Information Commissioner’s Office to court. If you wish to do this, please contact us at [email protected] or the ICO via their website: https://ico.org.uk/global/contact-us/.

Additionally, we must inform you if we suffer a data breach affecting your data in a way that poses a risk to your rights and freedoms, or if we carry out your request to correct/update, erase, or stop using your data.

;